Audience & UX

How to people Google whether Google censors them? Read some research and data viz about folk theories of algorithms.

You know what Substack does. Like Blogger and Wordpress and Tumblr, Substack is a way of life. Read The Content Technologist review.

What did I learn after writing a newsletter every week for a year?

SEO brings more audience feedback into content production -- and that's a good thing. Here's why I still believe that SEO improves content.

What to consider if you're telling a friend to "just google it" when you're addressing a difficult concept like systemic racism or redlining

Do you want to listen to different kinds of artists on Spotify and simultaneously raise a middle finger to systemic racism? Here's how.